Trails at Parkfield Lake

FOB

How to I obtain a fob for mail, pool and clubhouse access?

Fobs are $50 which will be charged to your account.

To request a fob, reach out to your Board at: trailsatparkfieldlakehoa@gmail.com

Architectural

What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please provide your contact information, unit number and all details regarding the project to: trailsatparkfieldlakehoa@gmail.com

Board Meetings

How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq.

Common Area Maintenance

What does the Association maintain and what am I responsible for maintaining?

Homeowners are responsible for adhering to the guidelines of the Architectural Review Board and the Rules and Regulations of the community, garage and garage door, and the interior of their unit.

The association is responsible for common areas such as the clubhouse, pool, landscaping of the grounds, parking lots and the outside appearance and function of the buildings.

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.

What is the trash/waste pick-up schedule for my community?

Tuesdays, Thursdays and Saturdays How do I get electric/gas/water/trash service?

Homeowner is responsible for setting up and paying for electric. Contact community manager regarding setting up water and sewer.

How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale.

Compliance

I just received a violation notice. Who can I talk to about it?

Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwin-co.com. Additional contact information is available on the notice you received.

I need to report an issue with a neighbor's home.

Please submit a request via email to: compliance@goodwin-co.com with a picture, address of the alleged violation and any details related to the issue.

When does your compliance driver come through our community?

Compliance drivers typically visit the community on a once a month basis.

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.

Customer Service Team: Available Monday-Friday, 9:00 AM-5:00 PM.

855-289-6007 or info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.

Community Manager: Email cdtplmanager@goodwin-co.com

Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwin-co.com

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by emailing them at: trailsatparkfieldlakehoa@gmail.com

Documents

Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 9:00AM-5:00PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

CDTPL – Trails at Parkfield Lake

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (CDTPL) in the memo section of your check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

What is my property code?

Your Property Code is CDTPL

What is the Management ID?

6587

When is my assessment due?

$271.25 every month, on the 1^st of each month.

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 9:00 AM-5:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwin-co.com. A member of our team will be happy to assist you however possible.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 9:00 AM-5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq.

How do I add my property to reflect on the insurance certificate?

Contact the Association’s Insurance Agent:
Assured Partners

(303) 863-7788

Owner Information

How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 9:00 AM-5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq.

Resales

How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via Community Archives website at https://marketplace.communityarchives.com/login

How much does a lender questionnaire cost?

Visit the Community Archives website at https://marketplace.communityarchives.com/login for pricing.

Where do I obtain a resale certificate?

Resale Certificates can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login

I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login

Rules/Regulations

What is the community's rental/leasing policy?

Ally Owner shall have the right to lease or allow occupancy of a Unit upon such terms and conditions as the Owner may deem advisable, subject to the restrictions of this Declaration, subject to restrictions ofrecord and subject to the following:

"Leasing'' or "Renting" for the purposes of this Declaration, is defined as regular, exclusive occupancy of a Unit by any person other than the Owner. For the purposes of this Declaration, occupancy by a roommate ofan Owner who occupies the Unit as such Owner's primary residence shall not constitute leasing.

Short term occupancies and rentals (of less than 30 days) of Units shall be prohibited.

All leases or rental agreements shall be in writing and shall provide that the leases or rental agreements are subject to all terms of the Governing Documents. Owners are required to provide tenants with copies of the Declaration, Articles of Incorporation, Bylaws and any Rules and Regulations of the Association.

Each Owner who leases his or her Unit shall provide the Association a copy of the current lease and tenant information, including the names of all occupants, vehicle descriptions, including license plate numbers, and any other information reasonably requested by the Association or its agents.

What is the community's pet policy?

Dogs, cats and other domestic household pets are allowed within the community so long as they are not raised, bred, or maintained for any commercial purpose, and are not kept in a such a number or manner as to create a nuisance or inconvenience to any resident.

Barking must be kept to a minimum. If your pet repeatedly causes a noise nuisance, you will be subject to violation.

Pets must be kept under the owners control while within the community area. Leashes are required at all times.

Pets may not be left unattended on your balcony or patio.

Owners are responsible for any and all damage or expenses caused by their pet.

Owners must clean up after their pet. Pet waste is unsightly and unhealthy. It is not only cause for violation but is also considered to be littering by Colorado Law. Please report anyone who does not clean up after their pet.

What is the community's parking policy?

Parking is allowed in authorized or marked spaces only.

Parking spaces and garages are deeded to the unit and may not be re-assigned.

Your car must display a current Community Parking Permit and be registered with the Parking Authority.

Visitor vehicles that remain after 72 hours are subject to citation and tow.

You may not park a house trailer, camping trailer, horse trailer, camper, camper shell, boat trailer, hauling trailer, boat or boat accessory, truck larger than ¾ ton, recreational vehicle or equipment, motor home, snowmobile, Jet Ski or other similar vehicle anywhere within the Community. expect in the Owner’s garage. This applies to vehicles referred to above even if they are licensed by the State of Colorado or other jurisdiction as “passenger vehicles”.

You may only have the number of vehicles that corresponds to the number of your assigned parking space and/or garage space. This is a maximum of 2 per unit, although some may have only one space.

Additional vehicles MUST park outside the community along the city streets.

You may only park in your assigned space or garage.

Residents may not park in visitor spaces at any time.

Any vehicle parked in a visitor or community space, or parked along a public street for more than 72 consecutive hours is considered abandoned by the City and may be towed.

Vehicles not properly parked; parked over the lines, along curbs or otherwise not in conformity with the rules, are subject to immediate towing. Towing and storage expenses are the responsibility of the vehicle owner.

Any vehicle that is parked in another owner’s space without their permission may be towed at the space owners will.

Garage doors are to remain closed at all times, except when a vehicle is actually entering or exiting the garage.

Any automobile parked in the community must be in working order and properly registered. Vehicles must be registered in Colorado within 30 days of residency.

No auto repairs or maintenance of any kind may be performed within the community.

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

Easily communicate with neighbors, community managers, and board members

Manage your account and pay online
Get up-to-date community news and events
Request and review status of service inquiries
Participate in community polls
Access community forms and documents
And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Visit https://app.townsq.io/ais/sign-up

Enter your Account Number and Zip code (Physical property address)
Provide your email address and create a password

I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 9:00 AM-5:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.